Privacy Policy

Overview

Your trust matters to us. This Privacy Policy explains how Zelion collects, uses and protects the information you share when you browse or shop on the Zelion Store.

Information we collect

We collect information in the following ways:

• Information you provide directly, such as your name, email address, phone number, billing and shipping address, and any details you share while contacting support.
• Order and transaction information, including products purchased, payment status and related metadata from our payment partners.
• Limited technical information, such as IP address, device and browser details, and basic analytics data about how you use the store.

We do not knowingly collect personal information from children under 13 years of age.

How we use your information

We use your information to:

• Process and deliver your orders.
• Communicate order updates, shipping details and support responses.
• Improve our products, website experience and customer support.
• Detect and prevent fraud or misuse of our services.
• Send you relevant updates and offers, where you have chosen to receive them. You can opt out of such communications at any time.

Cookies and similar technologies

Our store may use cookies and similar technologies to:

• Keep you signed in and remember your preferences.
• Understand how visitors interact with the store so we can improve navigation and performance.

You can control cookie behaviour through your browser settings. Disabling certain cookies may impact the functionality of the store.

Sharing of information

We do not sell your personal information.

We may share your information with:

• Trusted service providers who help us operate the store, fulfil orders, process payments, send communications or provide analytics. These partners are required to use your data only for the services they perform for us.
• Courier partners, to enable delivery and shipment tracking.
• Authorities, if required to comply with applicable laws, regulations or legal processes.

Data retention

We retain your information for as long as it is needed to:

• Fulfil the purposes described in this policy.
• Comply with legal, accounting or reporting requirements.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

Data security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required.

To exercise these rights, please contact us with sufficient details to identify your account or orders.

Third-party links

The Zelion Store may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those sites. Please review the privacy policies of any third-party services you choose to use.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “last updated” date and may provide additional notice where appropriate.

Your continued use of the store after such changes indicates your acceptance of the updated policy.

Contact

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us using the support option on the store.