Shipping Policy

Overview

We want your experience with Zelion to feel as smooth and professional as the gear you receive. This shipping policy explains how we pack, dispatch and deliver your orders.

Processing time

• Orders placed before 12:00 PM IST on business days are usually processed on the same day.
• Orders placed after 12:00 PM IST, on Sundays or on public holidays are processed on the next working day.

Custom services such as bat knocking, handle adjustments or personalised engraving may add 1–3 additional working days before dispatch.

Packaging

• Every bat is packed in a multi-layered protective wrap to minimise transit damage.
• Balls, gloves and accessories are packed in reinforced cartons with void-fill to reduce movement.
• For multi-item orders, we may ship items in more than one box depending on size and weight.

Shipping partners and coverage

We work with reputable courier partners that provide tracking for every shipment. Serviceability for a pincode is determined by our partners and may change over time.

• If your pincode is not serviceable, we will contact you with alternative options or issue a full refund.
• We do not ship to PO boxes or purely virtual addresses.

Delivery timelines

Typical delivery timelines after dispatch:

• Metro and Tier-1 cities: 2–5 working days
• Other serviceable locations: 3–7 working days

These timelines are indicative only. Festivals, adverse weather, strikes or operational issues at the courier's end can lead to delays that are outside our control.

Tracking your order

• Once your order is dispatched, you will receive an email or SMS with a tracking link.
• You can also track your shipment using the order tracking option on the store using your order ID.

If tracking information is not visible 24 hours after dispatch, please reach out to us with your order ID.

Delayed or lost shipments

• If your order is delayed beyond 7 working days from the expected delivery date, contact us so we can raise an escalation with the courier.
• If a shipment is confirmed as lost by the courier, we will either resend your order (subject to stock availability) or process a full refund.

Address changes

Minor address corrections (landmark, flat number, contact number) may be possible before dispatch.

• Address changes after dispatch are subject to courier approval and may not always be possible.
• If an incorrect address leads to a return to origin, re-shipping may incur additional charges.

Shipment inspection on delivery

We recommend that you:

• Refuse delivery if the package appears severely damaged or tampered with.
• Take clear photos of the outer packaging and the product if you notice visible damage.
• Report any issues to us within 48 hours of delivery using your order ID and photos.

This helps us investigate with the courier and support you with a resolution under our exchange and return policy.

International shipping

We ship to selected international destinations in addition to orders within India.

• International shipping charges are calculated at checkout based on destination, weight and volume.
• Typical international delivery timelines after dispatch are 7–21 working days, depending on the destination and courier service.
• Customs duties, import taxes and handling fees (if any) are determined by your local authorities and are payable by you, the recipient.
• We are required to declare the correct value and product details on customs documentation and cannot mark shipments as gifts or undervalue them.
• Customs inspections or other checks at the destination country may cause delays that are outside our control.
• Certain products, materials or destinations may be restricted or prohibited under local laws. If we are unable to fulfil an international order for regulatory or serviceability reasons, we will cancel and refund your order.
• Returns or exchanges on international orders are handled on a case-by-case basis. Where accepted, return shipping and any additional customs charges are typically borne by the customer.
• If your country or pincode is not serviceable at checkout but you have a specific requirement, please contact us so we can review feasibility.

Contact

For any questions related to shipping, delays or delivery experience, please reach out to us using the support option on the store along with your order ID.