Exchange & Return Policy

Overview

We want you to feel confident when you choose Zelion. This exchange and return policy explains when and how you can request an exchange, replacement or refund.

Eligibility window

• You can raise an exchange or return request within 7 days of delivery.
• The product must be unused, in its original condition and with all tags, stickers, covers and accessories intact.

Products that show signs of match use, net practice or deliberate misuse are not eligible for exchange or return.

Non-returnable items

The following are generally not eligible for exchange or return:

• Customised or personalised products (for example: name/number printing, engraving, custom handle work).
• Products altered on your request (for example: toe guard, extra grip, weight reduction).
• Items bought during clearance or “final sale” events, where it is explicitly mentioned that returns are not accepted.

If you are unsure about eligibility before placing an order, please contact us for guidance.

Wrong or damaged items

If you receive:

• A different product than what was ordered, or
• A product with visible transit damage,

please notify us within 48 hours of delivery with clear photos of:

• The outer packaging
• The product from multiple angles
• The issue you have noticed

After review, we will arrange an exchange or replacement. In genuine cases, reverse pickup will be booked by us wherever serviceable.

Bat performance and natural variations

English willow is a natural material and every cleft behaves slightly differently, even within the same grade. Grain structure, weight distribution and performance can vary from bat to bat.

Minor variations in ping, pickup or visual aesthetics that arise from natural willow characteristics are not considered defects and are not covered as a reason for return.

Process for exchange or return

1. Raise a request using the support option on the store along with your order ID.
2. Share photos and a short description of the reason for exchange or return.
3. Our team will review eligibility and share the next steps, including pickup or self-ship instructions.

Once the product reaches us and passes quality checks, we will:

• Initiate an exchange dispatch, or
• Issue a refund as per the mode described below.

Refunds

• Prepaid orders are refunded to the original source of payment wherever possible.
• In some cases, refunds may be processed to a UPI ID or bank account provided by you.
• Refunds are initiated within 3–7 working days after the returned product clears quality checks at our end.

Your bank or payment provider may take additional time to reflect the amount in your account.

Shipping costs

• If the return is due to a mistake at our end (wrong item shipped, genuine defect, damage in transit), standard reverse shipping charges are borne by us.
• If the return is based on personal preference (for example: change of mind, size preference, aesthetic choice), shipping and reverse shipping charges may be deducted from the refund amount.

Any such deductions will be clearly communicated to you before the return is processed.

Contact

If you have questions about fit, bat selection or any aspect of our products, please reach out before placing an order. We are happy to guide you so that you can minimise the need for returns and receive gear that truly suits your game.